Shipping policy

Where we ship. We ship worldwide. Checkout covers the United States, the United Kingdom (not Northern Ireland for now) and Canada. Buyers in India: order on WhatsApp +91 8426 000 888 and pay in rupees by UPI. For any other country write to hello@seiberach.com and we send you a rate the same day.

When your order leaves Jaipur.

  • Made-to-order pieces (sherwanis, jodhpuri suits, indo-western outfits and our hand-embroidered kurta sets), in your chest size or made to measure: made and dispatched in 8 to 10 days. For made to measure, the days count from when we confirm your measurements with you.
  • Ready-made pieces, where the product page says "ready to ship": dispatched within 3 days.

How long delivery takes. We ship by tracked express courier and send you the tracking link by email and WhatsApp the day your order leaves Jaipur. Usual delivery times after dispatch: 3 to 5 working days within India; 7 to 10 days to the United States, the United Kingdom and Canada. Other countries vary a little; most orders arrive within 14 days of dispatch. These are the courier's normal times, not a guarantee: customs checks, weather or holidays can add a few days. The tracking link always shows the latest date.

Need it for a date? Write your wedding or event date in the box above the Add to cart button on the product page. If we cannot deliver in time, we tell you straight away.

Shipping cost. Free on every order to the United States, the United Kingdom and Canada.

Duties and taxes.

  • United States: every parcel ships delivered duty paid. All US import duties and tariffs, including the current tariffs on goods from India, are paid by us and included in the price. Nothing more to pay on delivery.
  • Canada: customs may charge GST (5%), provincial tax, duty and a small courier fee on delivery.
  • United Kingdom: customs may charge import VAT (20%) and duty on delivery.
  • India: shipped within India, so there are no customs duties.
  • Other countries: local duties and taxes may apply on delivery.

If we are late. If we find we cannot dispatch by the date we gave you, we tell you straight away with a new date. You can then cancel for a full refund, or wait.

Lost parcels. If tracking shows no movement for 10 working days, tell us and we trace it with the courier. If it is lost, we replace it or refund you.

Damaged parcels. If your parcel arrives damaged, email us photos within 7 days of delivery. We replace it or refund you. Returns are explained in our refund policy.

Wrong address. Please check your address at checkout. If a parcel comes back because the address was wrong or nobody collected it, we can send it again; the new shipping cost is yours.

Questions? WhatsApp or call +91 8426 000 888, or email hello@seiberach.com. All the ways to reach us are on our contact page.